Contact Us
This is the page to use if you want to contact the team behind Non Gamstop Casinos: to ask about a review, flag an error, or tell us something a casino listing has got wrong. We are an independent editorial site, not a casino, so there are some things we can do and some we can't. The sections below explain which is which, so your message reaches the right place first time.
Publisher disclosure: some casinos we feature may pay the publisher a commission if you sign up through a link. That relationship does not buy a higher position. Rankings are based on our editorial assessment of the published terms. You can read more on our About Us page.
What you can contact us about
We read messages about the content on leavethehall.co.uk. The most useful topics are:
- Corrections: a bonus figure, wagering rule, payment method or licence detail that looks out of date or wrong. Terms change often, so these reports help us a lot.
- Review feedback: something you think we missed about a casino's terms, support or payment options.
- Questions about our lists: how we ranked operators, or how to read a bonus offer. Our main guide to non GamStop casinos covers the background.
- Site or privacy queries: anything relating to how this website works. The Terms and Conditions set out the rules for using it.
- Partnership or press enquiries: please say clearly who you are and what you are proposing.
What we cannot do
We don't run any casino account, so we have no access to balances, bonuses, verification files or withdrawals. We can't:
- Release, speed up or reverse a withdrawal at any operator.
- Reinstate a closed account or overturn a bonus decision.
- Act as a legal adviser or guarantee the outcome of any dispute.
- Remove or change a GAMSTOP registration. That is handled only by GAMSTOP itself.
If you have a problem with a particular casino, contact that casino's own support first. Keep screenshots, transaction references and copies of the terms that applied on the day you claimed the offer.
Before you write: a short checklist
- Name the page and the casino you are referring to.
- Quote the exact figure or wording you think is wrong, with the date you saw it.
- Include a link or screenshot of the casino's own terms, if you have one.
- Leave out passwords, full card numbers and identity documents. We never need them.
Specific, dated reports are the easiest to verify. Vague complaints are much harder to act on.
Casinos we cover and where problems usually arise
The casinos currently featured are Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Advertised offers vary in currency as well as size: some are quoted in pounds, others in euros or dollars, so currency conversion may apply to your account. We show the headline offers on the cards above. Here is where readers most often need to look closer:
| Topic | What to check in the casino's own terms |
|---|---|
| Bonus headline | Wagering requirement, maximum bet while wagering, expiry date and any cashout cap |
| Free spins | Which slots they apply to, spin value and whether winnings carry wagering |
| Payments | Whether GBP accounts are offered, deposit and withdrawal limits, fees and conversion charges |
| Withdrawals | Processing times, identity verification and source-of-funds checks |
| Support | Available contact routes and the complaints procedure |
We have not verified how quickly any of these casinos respond to customers, and we don't publish response times as fact. Check the operator's own help pages for its current contact options.
Complaints about a casino
A sensible route is usually this: raise the issue with the casino's support in writing, then use its formal complaints procedure if the reply is unsatisfactory, and keep every message. Many overseas operators name an alternative dispute resolution body in their terms, so look for one. Be aware that casinos licensed outside Great Britain are not regulated by the UK Gambling Commission, so UK-specific protections and the regulator's complaint routes may not apply. Accepting British customers is not the same as being authorised to serve them under UK rules.
If gambling is causing you harm
If you feel your gambling is getting out of hand, please act before contacting us. GamCare offers free, confidential support through the National Gambling Helpline on 0808 8020 133. You can also register with GAMSTOP to self-exclude from UK-licensed gambling sites, and use blocking software, deposit limits and loss limits. Our Responsible Gambling page explains these tools. Gambling is not a way to earn income or solve money problems, and you should only ever play with money you can afford to lose. You must be 18 or over.
What happens after you message us
We read every message relating to the site's content. Where a report can be confirmed against a casino's published terms, we update the page and the date shown at the top. We can't promise a personal reply to every message, and we won't change a ranking or review because a casino or reader asks us to. Information on this site was last fact-checked on 30 September 2026.